Books & Orders

How to Manage Book Orders

Process, track, and fulfill book orders with status management, shipping, and order analytics

How to Manage Book Orders

Track and fulfill book orders from placement to delivery. Manage order status, shipping, and customer communication.

Order Management Dashboard

  1. Go to Books → Orders
  2. View all orders with filters:
FilterOptions
StatusPending, Processing, Shipped, Delivered, Cancelled
Date RangeToday, This Week, This Month, Custom
PaymentPaid, Unpaid, Refunded
SearchBy order ID, student name, or phone

📸 Screenshot: Order management dashboard with filters

Order Lifecycle

Order Placed → Pending
    ↓
Payment Confirmed → Processing
    ↓
Packed & Shipped → Shipped (with tracking number)
    ↓
Delivered → Delivered
    ↓ (if needed)
Returned → Refunded

Updating Order Status

  1. Click on an order to view details
  2. Click Update Status
  3. Select the new status
  4. Add optional notes (e.g., tracking number, delivery partner)
  5. Click Update
  6. Student is notified via SMS/email (if configured)

Order Details

Each order shows:

FieldDescription
Order IDUnique order identifier
StudentName, phone, email
ItemsBooks ordered with quantities
Total AmountOrder total
Payment StatusPaid / Unpaid
Delivery AddressShipping address
DateOrder placement date
StatusCurrent order status
NotesInternal notes

Bulk Actions

ActionDescription
Export OrdersDownload as CSV for record-keeping
Print LabelsGenerate shipping labels for selected orders
Bulk Status UpdateChange status of multiple orders at once

Order Analytics

  • Total Orders: Count by status and time period
  • Revenue from Books: Total book sales revenue
  • Popular Books: Best-selling titles
  • Order Trends: Daily/weekly/monthly order volume

Related Articles

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